The Next Wave of Outsourcing

Indian BPO’s have been at the receiving end because of the recent exposes at MsourcE and Infinity eSearch. But the Indian BPO industry seems to have risen to the occasion to help out the UK customers during the recent London blasts. Hope such responses help in bringing back the confidence in the Indian BPO industry.

Journalism BPO is the latest to join the fray

Reuters plans to outsource US journalism / reporting to India. Reuters plans to hire Indian journalists to cover the developments in the US. These journalists will be based in Bangalore. It’s not clear whether this model will succeed, but if it does, I’m sure other newswires could follow suit. Is it possible for an Indian journalist to cover the US developments without having his feet on the ground?

India’s strength in Mathematics is getting noticed as the US decided to outsource Maths tuition to Indian firms. CAT coaching firm Career Launcher seems to have bagged this contract. Niche areas such as these might still be up for grabs and the biggies (read Infy, Wipro, TCS) might not be the ones who will compete in this space.

Don’t write off the BPO story.