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Sambhar Mafia - Cooked To Kill!

Monday, March 13, 2006

Call Center Comedy

I think if somebody decides to start a venture providing call center and outsourcing related content to foreign media, it can turn out to be a goldmine. Here is a video showing how a call center agent tries to dabble with 4 different calls at the same time. There are too many flaws that one can point out in this video. The call center agent is shown as using a legacy phone (the ones that were used in the 80’s). The actor in the comedy vaguely resembles Satinder Bindra of CNN, but I couldn’t find his name in the credits.

4 Comments:

  • ROFL.. that was a good one! sometimes you can't help but think call centers are just managed this way.

    By Anonymous prasad, at 3:33 AM  

  • I know of quite a few friends who work at call centers and they rarely juggle more than 2-3 calls. 3 itself is pretty rare. 2 may be possible. These BPOs staff up so much only so that each customer is dealt with by one representative - alone.

    The video is quite funny, but I kinda do not really appreciate the digs that they are taking on the Indians. Is there some mudslinging kinda thing happening?

    By Blogger Rubic_Cube, at 2:28 PM  

  • Pack the flaws.. Funny video!.. Totally!

    By Blogger Ajit, at 7:42 PM  

  • @Prasad,
    how can they scale up if they are managed this way? i think it is good fun but a bit exaggerated

    @Rubic cube,
    2/3 calls makes sense. I also don't appreciate their mockery of Indians.

    @Ajit,
    agree with u.

    By Blogger Kaps, at 4:52 PM  

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