posted by Kaps at
The Indian call center industry will want to view these events as isolated episodes which should not be strung together to paint a picture of impending doom for their business. The western media and others who have a vested interest will want to grab this opportunity to highlight the deficiencies in service and make a case for potential and existing firms that outsource operations to review their decision carefully. It is true though that financial benefits alone cannot sustain the indian call center business. expectations are higher now than before since alternative destinations are vying for the same business.
By Anand Srini, at 2:40 AM
BBC and CNN in particular have a history of doing this. They do this to boost their popularity with their viewers.Anyone who has seen the Lou Dobbs show on CNN will know what I am talking about. Every minute of his show is on the topic of "Exporting America" and every effort is made on his show to potray India in bad light. Makes you feel sick after watching his show.
By Eshwar S, at 10:06 AM
Leaving aside the fact that Indian media and their Western countepart will have different takes on this, I think it's time NASSCOM steps in and draws the lesson from these experiences and provide better guidelines to these call centres.Excuse my ignorance if NASSCOM is not the right body, but I think there must be institute where all our ITES heads toast to each others' successes. Guys, it's time to share your lessons and best practices before it's too late.
By Bishu, at 12:29 PM
BBC's Anti Indian attitude is well known... infact the so called Neutral and Left/Liberal Western Media are outrightly racist in portraying the third world and India, but they mask the whole stuff in the guise of "independent journalism".
By Anonymous, at 4:49 PM
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